Why Do Organizations Outsource or Co-Source?
it comes to technical service operations, there is an undeniable trend
toward outsourcing. Consumer products companies, packaged goods
companies, investment firms, banking and insurance groups,
they're all discovering the significant advantages in outsourcing.
Even telecommunications companies, with their vast IT infrastructures,
are teaming up with service bureaus to meet the growing needs of their
niche within this growing trend is co-sourcing...that is, Onsite and
Offsite blend of managing project implementation requirements. Whereas
outsourcing is generally considered an all-or-nothing proposition, co-
sourcing accommodates many levels of shared responsibility. And,
whereas outsourcing is built upon a traditional client-vendor
relationship, co-sourcing relies upon a partnership between client and
Why would any organization outsource or co-source technical service operations and put the quality of their internal and external customer relationships...and consequently their profitability...in the hands of a third party?
two most common answers are:
It allows organizations the avoidance of capital expenditures
associated with creating, managing and maintaining a larger than
needed in-house technical operation.
Is How We Do It:
Research Management Systems